Returns & Exchanges

At Toolcraft South Africa, we stand behind the quality of our premium hardware and home improvement tools. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery provided they are in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the specific reason for the return to receive a Return Authorization.

• 2.
  Pack Securely

  Ensure the tool or hardware item is placed in its original packaging with all manuals, accessories, and protective inserts included to prevent damage during transit.

• 3.
  Courier Collection

  Once approved, we will schedule a courier to collect the parcel from your South African address, or you can drop it off at our designated service centers.

• 4.
  Inspection and Refund

  Our technicians will inspect the returned item for quality assurance; once verified, your refund or exchange will be processed within 5-7 business days.